Terms and Conditions – globalpups.com

Effective Date: 20th November 2012
Website: https://globalpups.com
Contact Email: info@globalpups.com

Welcome to Global Pups. These Terms and Conditions (“Terms”) govern your use of our website located at https://globalpups.com (“Website” or “Site”) and the services we offer, including the purchase and adoption of puppies from shelters across Europe.

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our services or access our Site.

1. Who We Are

Global Pups is an online platform that connects individuals and families with puppies from certified shelters across Europe. We facilitate the adoption or purchase process and provide support for international buyers, including those located in the United States, Canada, and Mexico.

Learn more about us here: https://globalpups.com/about-us

2. Eligibility

To use our Site or place an order, you must be:

At least 18 years of age
Legally capable of entering into binding contracts
Residing in a country we serve (Europe, United States, Canada, Mexico)

By using our Site, you represent and warrant that you meet these eligibility requirements.

3. Use of the Website

You agree to use the Site only for lawful purposes and in a way that does not infringe upon the rights of others, restrict or inhibit their use of the Site, or violate applicable laws.

You may not:

Use the Site in any way that could damage or overburden the Site
Attempt to gain unauthorized access to any part of the Site
Misrepresent your identity or provide false information

4. Purchasing Puppies

4.1. Availability

All puppies listed on our Site are subject to availability. While we do our best to ensure accurate listings, we cannot guarantee the availability of any specific puppy at the time of your inquiry or order.

4.2. Process

The purchase process includes:

Submitting an inquiry or application for a puppy
Confirmation of availability and suitability
Finalizing payment and shipping details
Delivery coordination or pickup (depending on location)

We reserve the right to refuse any order for reasons including, but not limited to, concerns regarding animal welfare, unsuitable environment, or payment issues.

5. Prices and Payment

Prices listed on our Site are in EUR unless otherwise stated and include applicable VAT where required.

We accept major credit/debit cards and other secure payment methods. Full payment must be received before we process any order. Additional charges such as international transport, customs, or veterinary documentation may apply and will be communicated prior to purchase confirmation.

6. Shipping and Delivery

We coordinate safe and humane transportation of puppies from shelters to your location. Delivery timeframes may vary depending on the country, health checks, and regulatory requirements.

By placing an order, you acknowledge that:

Delays may occur due to customs, weather, or transport logistics.
You are responsible for any additional import duties, taxes, or compliance with local animal import laws in your country.

7. Returns, Refunds, and Cancellations

Because we work with living animals, we have strict return and cancellation policies:

Cancellations must be made within 24 hours of order confirmation to be eligible for a full refund.
Returns are not permitted once a puppy has been delivered unless the puppy arrives in poor health due to our negligence (verified by a certified veterinarian within 48 hours of delivery).
If a puppy cannot be delivered due to unforeseen circumstances, we will offer a replacement or a full refund.

If you have concerns or wish to initiate a cancellation or refund request, please contact us at https://globalpups.com/contact.

8. User Accounts

To place an order or access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

9. Intellectual Property

All content on the Site, including but not limited to text, images, logos, videos, and software, is the property of Global Pups or our content providers and is protected by international copyright and intellectual property laws.

You may not copy, reproduce, distribute, or use any content from our Site without our express written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Global Pups shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

Your use or inability to use the Site
Delays or issues in delivery
Inaccurate information on the Site
Any damages or injuries caused by the puppies after delivery

11. Disclaimer

While we strive to ensure accurate, up-to-date information, we make no warranties or representations regarding the completeness, reliability, or availability of the Site or its content.

Puppy health, temperament, and other traits are described based on shelter information and best estimates. We do not guarantee specific behavioral traits or future health outcomes.

12. Privacy

We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and protect your information:
👉 https://globalpups.com/privacy-policy

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the European Union and the country where our headquarters are located in Germany, Spain and Italy.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts in that country.

14. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our services, legal obligations, or operational needs. The latest version will always be posted on this page. We encourage you to review these Terms regularly.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

📧 Email: info@globalpups.com
📄 Contact Form: https://globalpups.com/contact

Thank you for choosing Global Pups!
We’re proud to help you find your new best friend.